TERMS AND CONDITIONS

The general terms and conditions of business and use of the online store are compiled in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1).

The General Terms and Conditions determine the operation of the online store, the rights and obligations of the user and the store, and regulate the business relationship between the seller and the buyer.

We advise you to carefully read the following terms and conditions before placing an online order. By using the website, you express your agreement with the stated conditions. UNQ STUFF reserves the right to change the conditions at any time on the website http://www.unqstuff.si All changes are binding for customers, so check the current terms of business before placing an order.

Purchase security

Spletna stran http://www.unqstuff.si je spletna trgovina, s katero upravlja podjetje UNQ STUFF, Tina Rabzelj s.p., Vikrče 35g, 1211 Ljubljana, davčna št: SI36716863, matična številka: 8096805000, ki je tudi ponudnik storitev e-poslovanja (v nadaljevanju tudi prodajalec). Za informacije v zvezi z Vašim naročilom in njegovo dostavo nas lahko pokličete na našo telefonsko številko 041/425-043 ali pošljete e-pošto na naslov: info@unqstuff.si. Uporabnika zavezujejo splošni pogoji, ki so veljavni v trenutku oddaje spletnega naročila. Podano naročilo za nakup torej pomeni sklenitev prodajne pogodbe. Prodajna pogodba oz. naročilo za nakup je shranjeno pri prodajalcu in ga lahko kupec po pisnem zahtevku dobi kadarkoli v roku 5 let od opravljenega naročila. Prodajalec ima pred dostavo blaga pravico kontaktirati kupca preko telefona ali e-pošte z namenom preverjanja posredovanih kontaktnih podatkov. V primeru, da na podlagi posredovanih podatkov ne more stopiti v stik s kupcem, lahko prodajalec smatra podano naročilo za nakup kot nično.

Complaints

Kupec lahko blago reklamira, če blago nima lastnosti, ki jih je prodajalec izrecno obljubil, če je prodajalec poslal napačne izdelke, v napačni količini ali kako drugače odstopajo od kupčevega naročila. Kupec lahko blago reklamira v 8 dneh od nakupa in zahteva takojšnjo zamenjavo za enak, brezhiben artikel. Možna je tudi menjava za drug artikel ali enak artikel druge številke. Pri vračilu brez menjave bo kupnina vrnjena na račun stranke takoj po prejemu vračila. V kolikor gre za vračilo oblek, je le to možno samo v primeru, da obleka nima znakov nošenja in še ni bila v pranju. Kupec lahko blago v reklamacijo vrne tako, da ga na svoje stroške pošlje po pošti, na naslov podjetja. V primeru odobritve reklamacije, se kupcu povrne samo strošek v znesku izdelka (brez poštnine).

Right to withdraw from the purchase, return of goods

Za odpoved naročila veljajo določila splošnih pogojev in veljavna zakonska določila o vračilu blaga. Za vračilo blaga se uporabljajo določila 43.č člena Zakona o varstvu potrošnikov, ki določa: “Pri pogodbah, sklenjenih na daljavo, ima potrošnik pravico, da v 15 dneh podjetju pisno sporoči, da odstopa od pogodbe, ne da bi mu bilo treba navesti razlog za svojo odločitev. Šteje se, da je sporočilo pravočasno, če je bila poštna pošiljka oddana v roku. Ta rok začne teči naslednji dan po dnevu dobave blaga.” Kupec ima pravico, da v petnajstih (15) dneh po prevzemu vrne kupljeno blago brez kakršnekoli odškodnine. Vendar je kupec dolžan nositi stroške, ki nastanejo pri vrnitvi predmeta nakupa. O nameravanem vračilu mora kupec pisno obvestiti ponudnika, najkasneje v 15-ih dneh od prejetja blaga, in sicer po pošti ali na kontaktni email info@unqstuff.si, blago pa vrniti 15 dneh po poslanem obvestilu o odstopu. Vrnitev prejetega blaga v 15-ih dneh po prejetju brez predhodnega pisnega obvestila se prav tako šteje za odstop od nakupa. Izdelki morajo biti nerabljeni, nepoškodovani in nenošeni in neoprani. Priložena mora biti kopija računa. Možnost vračila ne velja za izdelke, v primeru, da je bil izdelek opran ali nošen. Ponudnik vrne celotno kupnino najkasneje v roku 15-ih dni od prejetja vrnjenega blaga. Naslov za vračilo blaga prodajalcu je UNQ STUFF, Tina Rabzelj s.p., Vikrče 35g, 1211 Ljubljana. Priporočamo, da uporabite dostavno službo, ki omogoča sledenje pošiljke in da artikle ustrezno pripravite za transport (pri tem lahko uporabite originalno embalažo oziroma drugo ustrezno varno embalažo).Stroške pošiljanja vedno krije pošiljatelj, razen če je vnaprej dogovorjeno drugače. Pošiljk z odkupnino ne sprejemamo!

Kupec nima pravice do odstopa od pogodbe v naslednjih primerih:

pri pogodbah, katerih predmet je blago, ki je bilo izdelano po natančnih navodilih potrošnika, ki je bilo prilagojeno njegovim posebnim potrebam, ki zaradi svoje narave ni primerno za vračilo, v kolikor je bilo blago oprano ali nošeno.

Time of dispatch

For products published in the Unqstuff.si online store, we work to order, so the production time after receiving payment is usually 7 – 10 working days.

 

Privacy

The personal data of our users is one of the areas to which we pay extreme care and attention. We make sure that all requirements are met, as we are aware of the sensitive nature of this area. In accordance with the Personal Data Protection Act (ZVOP-1-UPB1), the administrator of the UNQ STUFF online store is obliged to protect the personal data of its users.

For business purposes, it collects the following user data: name and surname, address and place of residence, e-mail address (your user name), contact telephone number, and other data that users enter in the forms on the website. Under no circumstances will the manager of the online store hand over user data to unauthorized persons. We will only entrust the user’s delivery address to the delivery service (eg Pošta GLS or Pošta Slovenije).

Exceptional disclosure of personal data: data collected and processed by a company will only be disclosed if such an obligation is provided for in law or that such action is necessary for proceedings before courts or other state authorities and for the protection and pursuit of legitimate interests.

Prices and method of payment

The prices of the ordered products are valid on the day of the online purchase. Due to the nature of the transaction and changes in pricing policy, prices may change daily and without prior notice.

The prices listed on the website already include VAT.

Possibility of payments in the online store:

In the online store UNQSTUFF.si you can currently order:

  • by transfer to UNQSTUFF account (according to the offer / proforma invoice)
  • with payment via PayPal / MasterCard / Visa

The amount is stated when ordering on the website (+ postage € 3.5). Regardless of the chosen method of payment for items, you will receive an invoice for the purchase of items to your e-mail address (in .pdf format) immediately after the delivery of the package.

The valid price of the product is the one published on the day of the order. Delivery costs are charged at € 3.5. In case of a single order over € 70, delivery is free.

Electronic invoice

There are many advantages of an electronic invoice – also for our environment. This reduces paper and ink consumption, as well as transportation.

In accordance with Directive 2010/45 / EU and the amended Article 84 of the Value Added Tax Act – ZDDV-1 (Official Gazette of the Republic of Slovenia, No. 13/11-UPB3, 18/11, 78/11, 38/12 and 83/12) from 01.01. 2013 introduces equal treatment of paper and electronic invoices.

By placing an order in our online store, the customer agrees that all proforma invoices and invoices are submitted in electronic form.

The customer who wants the invoice to be sent to him in paper form can do so in a note when placing the order or to the e-mail address info@unqstuff.si before the order is sent to his address.

Protection of personal data

The seller undertakes to permanently protect all personal data of the user. The seller keeps the following data of members who subscribe to the online news for an indefinite period of time: name and surname, e-mail address. The seller will use personal data exclusively for the purpose of sending online news. Under no circumstances will the user’s data be passed on to unauthorized persons. The user is also responsible for the protection of personal data by ensuring the security of his username and password and the appropriate software (anti-virus) protection of his computer.

Complaints and disputes

The seller undertakes to permanently protect all personal data of the user. The seller keeps the following data of members who subscribe to the online news for an indefinite period of time: name and surname, e-mail address. The seller will use personal data exclusively for the purpose of sending online news. Under no circumstances will the user’s data be passed on to unauthorized persons. The user is also responsible for the protection of personal data by ensuring the security of his username and password and the appropriate software (anti-virus) protection of his computer.

Method and cost of delivery

The contractual partners for the delivery of shipments are Pošta Slovenije, which delivers most packages on the next working day (delivery from 1-3 working days, no later than 5 working days). The cost of delivery is the same for the whole of Slovenia and amounts to 3.5 euros. The bidder reserves the right to choose another delivery service if it will be able to fulfill the order more efficiently.

Delivery is free for online orders over € 70. The ordered goods will be sent to the address you specified when ordering. Delivery is from Monday to Friday in the morning. In no case, however, the online store is responsible for overdue delivery.

You can write to us by e-mail: info@unqstuff.si